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Position Title: Customer Services Business Manager

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Book Id: WPLBN0000122576
Format Type: PDF eBook
File Size: 0.1 MB
Reproduction Date: 2008
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Title: Position Title: Customer Services Business Manager  
Author:
Volume:
Language: English
Subject: Government publications, Legislation., Government Printing Office (U.S.)
Collections: Government Library Collection
Historic
Publication Date:
Publisher: Government Printing Office

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Position Title: Customer Services Business Manager. (n.d.). Position Title: Customer Services Business Manager. Retrieved from http://hawaiilibrary.net/


Excerpt
Excerpt: Summary Of Duties / Responsibilities: The incumbent in this position serves as an expert in the Office of the Managing Director, leading the organization in the development of sales and marketing innovations that will perpetuate an increase in Government publishing printing market share and associated revenues. Duties also encompass implementation of the Office of Management and Budget (OMB) Compact; as well as the establishment and delivery of comprehensive training to the Customer Services staff. Works closely with managers throughout the Government Printing Office to ensure that agency-wide requirements and initiatives are addressed in the design and implementation of marketing and other business approaches. Analyzes marketing trends for retail sales and services concepts and techniques that may be adopted. Provides guidance to assure that proposed plans are compatible with the scope of services proposed for future years and identifies, defines, and develops sales and marketing modes and strategies that will produce optimum customer satisfaction. Creates and/or reinforces the image of GPO as a responsive and aggressive provider of needed goods and services at a significant benefit. Analyzes new trends in selling techniques and recommends adoption of those methods that will maximize sales and profits while improving customers' service. Participates with other managers and leaders of GPO during the acquisition process, including quality, test and evaluation, contracting, logistics support planning, production, and product/services improvement for GPO. Recommends and establishes policy and procedures and provides oversight and leadership of business/acquisition processes from development to end-user phase. Provides broad direction, review, and oversight of GPO business planning process, program and policy. Reviews programs that involve critical public and political scrutiny, and intense legislative interests that require innovative business and contract solutions. Maintains liasion with government, industry, and international communities and attends business, technical, and management seminars and conferences to identify new advances in technology and methods of operations. When called upon, performs other duties as assigned.

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