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Evaluation of Public Services and Public Services Personnel : Allerton Park Institute, No. 32

By Allerton Park Institute (Nd : Monicello, Ill.)

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Book Id: WPLBN0000364300
Format Type: PDF eBook
File Size: 24.7 MB
Reproduction Date: 03/15/07
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Title: Evaluation of Public Services and Public Services Personnel : Allerton Park Institute, No. 32  
Author: Allerton Park Institute (Nd : Monicello, Ill.)
Volume: Allerton Park Institute, No. 32
Language: English
Subject: Libraries and readers, Libraries and readers -- Congresses, Reference services (Libraries)
Collections: American Libraries Collection
Historic
Publication Date:
1991
Publisher: Urbana-Champaign, Ill; University of Illinois Graduate School of Library and Information Science

Citation

APA MLA Chicago

Institute (32Nd, A. P., 1990,, Ill., M., & Bryce, A. (1991). Evaluation of Public Services and Public Services Personnel : Allerton Park Institute, No. 32. Retrieved from http://hawaiilibrary.net/


Description
Includes bibliographical references and index; Introduction / Bryce Allen -- Can we get there from here? / James Rettig -- Scouting the perimeters of unobtrusive study of reference / Thomas Childers -- The diagnostic evaluation of reference service in an academic library / F.W. Lancaster, Cheryl Elzy, Alan Nourie -- Gathering and using patron and librarian perceptions of question-answering success / Charles A. Bunge -- User-centered evaluation of information retrieval / Prudence Ward Dalrymple -- Minimum standards as a first step toward evaluation of reference services in a multitype system / Mary Goulding -- Assessing service to special populations / Betty J. Turock --Evaluation of reference personnel / Richard Rubin --Peer performance appraisal of reference librarians in a public library / Geraldine B. King, Suzanne H. Mahmoodi

Summary
Digitizer: University of Illinois Urbana-Champaign

 

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