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2004 Consumer Action Handbook

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Book Id: WPLBN0000027323
Format Type: PDF eBook
File Size: 6.1 MB
Reproduction Date: 2008
Full Text

Title: 2004 Consumer Action Handbook  
Language: English
Subject: Government publications, Legislation., Government Printing Office (U.S.)
Collections: Government Library Collection
Publication Date:
Publisher: Government Printing Office


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2004 Consumer Action Handbook. (n.d.). 2004 Consumer Action Handbook. Retrieved from

Excerpt: Federal Citizen Information Center (FCIC): Part of the Office of Citizen Services and Communications in the U.S. General Services Administration, FCIC is a one-stop source for consumer information from the federal government. The free Consumer Information Catalog lists more than 200 free and low-cost publications on topics such as cars, child care, education, federal benefits, money management, food and nutrition, health, housing and travel.

Table of Contents
Contents HOW TO USETHIS HANDBOOK 1 PART I – BEFOREYOU BUY 1 CARS 2 Buying a New Car 2 Buying a Used Car 3 Auto ServiceWarranties 4 Leasing 5 Renting 6 Repair 6 EDUCATION 7 Financial Assistance 7 EMPLOYMENT 8 FOOD AND NUTRITION 8 Weight Reduction 8 HEALTH CARE 9 Health Care Providers 9 Nursing Homes and Eldercare 9 Prescription Drugs 10 Long-term Care Insurance 11 HOUSING 11 Buying/Financing a Home 11 Home Improvement 13 INSURANCE 14 Auto Insurance 14 Homeowner/Renter Insurance 14 Life Insurance 15 Disability Insurance 15 Insurance Fraud 15 MONEY AND CREDIT 15 Savings and Checking Accounts 15 Checking and Debit Cards 16 Getting Credit 17 Credit Reports 18 Resolving Credit Problems 18 IdentityTheft 20 Loans 21 Investing 21 PRIVACY 23 Unwanted Solicitations 24 Telemarketing 25 Spam 26 Online Privacy 27 Health Privacy 27 SHOPPING FROM HOME 28 Shopping Online 30 OnlineAuctions and Private Sellers 30 TRAVEL 31 ResolvingTravel Problems 32 UTILITIES 33 Electricity and Natural Gas 33 Telephone Service 33 Pay-Per-Call Services 35 Water 36 SERVICES AND RESOURCES FOR CONSUMERS WITH DISABILITIES 37 PART II – AFTERYOU BUY 38 HOWTO COMPLAIN 38 Dispute Resolution Programs 39 LEGAL RECOURSE 39 Small Claims Court 39 Legal Information and Help 40 Reporting Fraud 41 Product Safety Recalls 41 SAMPLE COMPLAINT LETTER 42 Corporate Consumer Contacts 43 Car Manufacturers and Automotive Dispute Resolution Programs 80 State, County and City Consumer Protection Offices 84 State BankingAuthorities 102 State Insurance Regulators 106 State SecuritiesAdministrators 110 State Utilities Commissions 114 StateWeights and Measures Offices 118 Federal Agencies 122 Better Business Bureaus 139 National Consumer Organizations 146 Trade and ProfessionalAssociations 152 U.S. Military Family Service Centers 159 U.S. Military Commissary and Exchange Offices 160 Index 163


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